RETURNS

RISK FREE SPRITZING

All of our 30ml fragrance bottles come bundled with a 2ml sample of the matching fragrance, allowing you to experience your new perfume before unwrapping the full-sized bottle. 

After using the 2ml sample, you can decide to keep your purchase. In the unlikely event you feel the fragrance isn't for you, return the unopened, unused full-size bottle for a refund ONLY, within 14 days of receiving your order. 

RETURNS & REFUNDS

  • 30ml fragrance bottles are eligible to be returned for a refund ONLY, within 14 days of receiving your order.
  • 10mls are NOT eligible to be returned, as these creations are considered final sale, unless faulty.
  • Products must be in original packaging, unopened and unused to be eligible for a return. We reserve the right to deny a refund if items are returned late, used or damaged in any way. Denied returns will be shipped back to the customer.
  • The cost of return shipping at the customer’s expense is non-refundable. This includes purchases that have been returned to the sender due to incorrect address or failure to collect.
  • In the event of a return, please be aware that any free gift should be returned. If you fail to include the gift, we reserve the right to deduct the full retail value of the gift from your refund.
  • Fragrances purchased on Pre Order are still eligible to be returned. The return policy begins from the date your order is delivered.

    EXCHANGES

    • Due to the made to order nature of our products we do not offer exchanges. If you decide you want to return your 30ml purchase, you may do so within the time frame to receive a refund to which you then can re-purchase your desired fragrance.

    FAULTY ITEM 

    • If you believe you have received a fragrance with a manufacturing fault or the wrong scent entirely, please contact our Customer Service team as soon as possible or within 14 days at info@saintchiara.com with 2-3 clear photos of the issue. Our team will assess the situation and assist you with the next steps to resolve the issue. Please note that WHO IS ELIJAH does not accept returns for fragrances that have been damaged due to mishandling, exposure to extreme temperatures, or general wear and tear.

    HOW TO RETURN

    To start your return, please email info@saintchiara.com or reach out via the online chat or  instagram DM us with your full name and order number. Our customer service team will then happily help you with your return!